Types of Information XO Audio, LLC, collects two kinds of information about its customers and potential customers: personally identifiable information and non-personally identifiable information. Once collected, the information may be merged, processed and sorted into aggregate information. If aggregate information is created from personally identifiable information, the personally identifiable information shall first be rendered non-identifiable, for example, by removing customer names, e-mail and physical addresses and other such information. How We Use the Information We Collect Personally identifiable information will be treated with the utmost respect and will never be sold, rented, licensed, traded, or otherwise made available to any outside entity except as required by law or to fulfill a specific request made by our users, such as completing a transaction, providing support or signing up for a mailing list. We may also use personally identifiable information to protect ourselves from theft, fraud, piracy or other criminal act or act that may adversely effect us or our affiliates. Non-personally identifiable information, including aggregate information may be used for marketing, development or related uses. For example, we may use our customer's preferred language to develop better services in that language. How We Collect Information Information about our customers and potential customers is collected in a variety of ways, including on our web-site, from our software and through our affiliates. Sometimes, you will be required to give personally identifiable information, which will be used only in a manner described above. Sometimes, you have the option to provide demographic information (such as income level and gender) to us; we encourage you to submit this information to help us provide a product better suited to our customers. XO Audio LLC is the sole owner of the information collected on xowave.com and xoaudio.com. XO Audio collects personally identifiable information from our users on several different pages on our Web site. Surveys or Contests From time-to-time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). We use this information to notify contest winners and award prizes, to monitor site traffic, or personalize the site or to contact users regarding products and services they may be interested in. We will only use personal information collected in this way for promotional purposes if explicitly authorized by our users. We may use a third party service provider to conduct these surveys or contests; that company will be prohibited from using our users' personally identifiable information for any other purpose. Special Exceptions In rare cases, we may use the information we collect to contact you regarding serious problems with our software, web-site or related operations which may impact you, even if you have asked for us not to use the information to contact you. Access to Personally Identifiable Information If your personally identifiable information changes, or if you no longer desire our service, you may update it by making the change by emailing our Customer Support at support@xowave.com Security The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Business Transitions In the event XO Audio, LLC goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email and/or prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information. Third Party Information In addition to information we collect directly, this web-site may collect information for tracking and marketing purposes. This is done both internally and through third parties. Our current third party is Google, whose analytics system has been chosen specifically because Google understands the importance of and respects privacy on the internet. Google has its own privacy policy that is different from ours, but similar in spirit. Please see their privacy policy for more details: . Changes in this Privacy Statement If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.