XO Wave: Songs 4 Bugs

Found something wrong with XO Wave? Want some free songs? This is the place for you! The XO Wave team is starting a pilot program allowing you to report bugs in XO Wave by following the instructions below. If your bug report qualifies, we'll thank you for helping improve XO Wave with a gift certificate for ten free songs at the iTunes Music Store.

Eligibility

In order for your bug report to qualify, it must clearly identify and describe a significant and previously unknown bug in the current version of XO Wave running on a supported platform. Judgement of which bugs are significant is at our sole discretion. As a general guideline, any unintended behavior in XO Wave is considered a bug, and if it inhibits your work-flow it is considered significant. For example, if XO Wave crashes, freezes, displays erroneous error messages, or stops playing unexpectedly, you've probably found a significant bug. In general, songs are given for the first report of a significant bug.

You must report your bugs following the instructions below and we must be able to reproduce and fix your bug from the information you give us. You may report as many bugs as you like, as often as you like. Each bug report will be considered separately.

Although we do not currently have a complete list of known bugs publicly available, many bugs are listed on the XO Wiki. You may want to check there to see if your bug is known and whether or not there is a workaround or other useful information.

How to Report the Bug (and get your songs)

Once you find a qualifying bug in XO Wave, here's what you need to do to get your songs:

1) Report it!

To be eligible for Songs 4 Bugs, you must:

• Report thebug on our Songs 4 Bugs Form.
• Explain the problem clearly and succinctly.
• Include enough information for us to diagnose and reproduce the problem.

2) Provide additional information if needed.

We may ask for clarification via e-mail.

3) Get your songs!

If your bug report qualifies, we will e-mail you instructions for retrieving your songs at the iTunes Music Store.

This offer is only valid for bugs reported on our Songs 4 Bugs Form that meet our criteria. Please do not try and contact us about a bug you have already reported except via e-mail. We reserve the right to disqualify any application for any reason, including applicants who pester us for songs, so please don't do that.

Songs 4 Bugs: FAQ

Is this a way to get support?

This is not intended as a way to get support, and if you submit a bug report here, you probably won't get support. However, if you've found a new bug, we will try and provide you with a work-around, or we might even send you a "patched" version of XO Wave to try, depending on the bug. If what you really need is support, rather than songs and our appreciation, please use one of our support methods, as we may not respond to Songs 4 Bugs reports if it is not a new issue or we can't reproduce the problem.

Why are you doing this?

We have found that feedback from our users has helped us make a better product, but users don't always provide all the information we need, so after being inspired by Mozilla's Bug Bounty program, we decided to thank users for useful bug reports, to encourage them to help us make XO Wave better.

Which versions of XO Wave are eligible?

Bugs in the latest versions of XO Wave are eligible. This includes the current versions of XO Wave Open, XO Wave Free and XO Wave Pro. If there are multiple downloads available on the downloads page, the one with the highest version number is eligible.

Do I need to buy XO Wave?

Absolutely not. You are free to download and use XO Wave Free and XO Wave Open as long as you want without paying a dime. If you find a qualifying bug, and submit it, we'll send you ten songs, just the same as if you paid for XO Wave Pro.

What about my personal information?

We just need your e-mail address to ask follow-up questions and to send your gift certificate. Your e-mail will not be used for further correspondence.

Can I get anything else, besides iTunes songs?

No, but we may add other choices in the future.

How do I get my songs?

Once we receive and evaluate the bug report, we will send you a gift certificate via e-mail with instructions for redeeming the songs.

What if I don't hear from you?

We will contact you with your offer. If you don't hear from us, it either means your bug or bug report did not qualify, or we simply haven't gotten to it yet.

Can I submit multiple bugs?

You can submit as many bugs as you like. Please fill out the form separately for each bug. You will be eligible for free songs with each bug submission.

How long will the offer last?

That depends. We may change or discontinue it at any time depending on how well it works.