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Important Notice: XO Wave is now discontinued as we prepare to bring you the next generation Digital Audio Workstation called Xonami. This site remains available for anyone who purchased XO Wave in the past. However, please keep in mind that as discontinued software:

  • This site may not contain up-to-date information.
  • Technical support is discontinued, though we will do our best to continue to provide email support, especially to anyone who purchased recently.

XO Wave: Support

Support

Whether you have purchased XO Wave or not, there are are several ways to get support and contact us. In addition, you may want to check out our mailing lists.

Note that XO Wave is available in different editions, each with different levels of support.

Free Support

The following support is available free of charge to anyone and everyone, whether you have purchased XO Wave or not:

1) The The XO Wiki
A Wiki is a user-editable site. Our Wiki focuses on bug information and Audio Unit support, so if that's what you need help with, it's a good place to check out.
2) Mailing List Support
XO Wave support is available via Yahoo! Groups & mailing lists.
3) E-mail us directly
You can send us an e-mail, or use our feedback page to ask a support question, but please note that we prefer to answer questions on our mailing lists, where others can see the answers.
4) Songs 4 Bugs
If you've found a bug, you may be eligible to get free iTunes songs -- all you have to do is report it! We will also try to provide you with a workaround if we can.

XO Wave Pro Users

Users who have purchased XO Wave Pro receive priority e-mail support for 90 days. Please be sure to include your order or serial number when you contact us so we can give you priority. Registered copies of XO Wave Pro show the serial number in the About Box.

1) Go to our post-purchase support page, run by eSellerate.
This web site will help you access your order history (including re-sending lost serial numbers), update you email and postal address, and so on.
2) E-mail us directly with your order or serial number
You can send us an e-mail, or use our feedback page to ask a support question. Questions which include a valid serial or order number from the last 90 days will receive priority.

Registered copies of XO Wave Pro show the serial number in the About Box.


Legal & Copyright This page was last modified June 2012.
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