XO Wave: Support

Whether you have purchased XO Wave or not, there are are several ways to get support and contact us. In addition, you may want to check out our mailing lists.

Note that XO Wave is available in different editions, each with different levels of support.

Free Support

The following support is available free of charge to anyone and everyone, whether you have purchased XO Wave or not:

1) The The XO Wiki

A Wiki is a user-editable site. Our Wiki focuses on bug information and Audio Unit support, so if that's what you need help with, it's a good place to check out.

2) Mailing List Support

XO Wave support is available via Yahoo! Groups & mailing lists.

3) E-mail us directly

You can send us an e-mail, or use our feedback page to ask a support question, but please note that we prefer to answer questions on our mailing lists, where others can see the answers.

4) Songs 4 Bugs

If you've found a bug, you may be eligible to get free iTunes songs -- all you have to do is report it! We will also try to provide you with a workaround if we can.

XO Wave Pro Users

Users who have purchased XO Wave Pro receive priority e-mail support for 90 days. Please be sure to include your order or serial number when you contact us so we can give you priority. Registered copies of XO Wave Pro show the serial number in the About Box.

1) Go to our post-purchase support page, run by eSellerate.

This web site will help you access your order history (including re-sending lost serial numbers), update you email and postal address, and so on.

2) E-mail us directly with your order or serial number

You can send us an e-mail, or use our feedback page to ask a support question. Questions which include a valid serial or order number from the last 90 days will receive priority.

Users who have purchased XO Wave Pro may also contact us for one issue by phone during the first 90 days after purchasing; additional support may be purchased as described below. If your call is not answered right away, you may leave a US telephone number, and you will be called back. Please be sure to have your order or serial number handy when you contact us. Registered copies of XO Wave Pro show the serial number in the About Box.

3) US customers: call us at (404) 963-0560

If we do not answer, please leave your phone number, order or serial number, and the best time to reach you. Calls are generally answered from 9am-5pm EST weekdays except holidays, or returned within 1 business day.

Purchasing Additional Callback Support

If you are an XO Wave Pro user and you wish to receive telephone support but you have more than one issue or your 90 days have expired, you can purchase additional support callbacks from our . XO Wave Free users may also purchase support the same way.